When our Customers come to
us with a special request within our capability, we will do
“Whatever It Takes!” to satisfy their requirements.
Examples may be rush orders, difficult profiles, specialized
packaging or shipping requests. Some requests require more strategic
planning and project management than others, but helping our
Customers when they need it is the motivation that drives us.
Below are some comments from our
Customers.
Aerospace
and airline industry
“I would like to thank everyone at Almag for the
prompt service and great product we received, the extrusion
is dead on the money. Thanks again.”
Sincerely
Mike
April 28, 2006 |
There
is often a lot of pressure put on timelines for new extrusion
delivery. That was the case for this Customer.
Working diligently to keep first trial successes high
reduces lead time to our Customers for new profiles. Our
policy is to extrude new dies within 48 hours of die delivery.
Ensuring accurate, quality extrusions the first time the
tooling goes to press gets new material in our Customers’
hands asap. |
|
Metal
fabrication industry
“Please pass onto the people at Almag my utmost
gratitude and appreciation for an exceptional job of cutting
and mitering the aluminum extrusion for the Hawaii job.
The two sizes were right on, and the angles are perfect…
Thanks again for all of the efforts made to complete this
order.”
Paul
May 16, 2006
|
Acting as
project coordinator in providing fabricated and/or finished
parts can reduce stress for our Customers.
Our Customer required fabricated material for a job to
be shipped off shore.
Through careful planning and quality workmanship, Almag’s
fabrication department was able to satisfy the needs of
our Customer.
In house fabrication allowed for the job to be expedited
and shipped early. Call us to learn more about Almag as
your single source supplier for finishing and fabrication
needs. |
|
Office
furniture industry
“Thanks for your quick response once again on a
last minute request for a rush delivery. Our own reliability
would suffer without the great support we get from your
folks. Please pass on my thanks to the others on Almag(s)
team that help out on rush requests such as this.Thanks
again!”
Barry
August 24, 2006
|
A long time
Customer, with whom we have an inventory control program,
had a rush requirement for additional material.
We were able to pack and deliver material to our Customer
within 24 hours of the initial request.
Whatever It Takes is our service motto and we live by
it. If there is a way to satisfy our Customers’
needs, we’ll find it. |
|
Electronics
industry
“Theresa
Clark (and Julie Spence) has worked with me like no other
vendor's sales person. … (I get) feedback very fast
and the product comes out fast, accurate and really nicely
packaged. She has followed my orders from concept to my
dock, saving lots of time. The sleeving is really a nice
touch too.
I found Almag while searching the web for someone who
could shoot a really difficult semi-closed extrusion a
few years back. Lots of people turned it down and even
Almag blew a die in the first try but second time around
it was perfect, and has been ever since. You have at least
4 extrusions for me by now and a few others for our Production
Department, and everyone is VERY happy.”
Regards,
Don
February 20, 2007 |
Almag has
developed a reputation for producing difficult profiles
and extrusions with tight tolerances. Taking the time
to find the best solution for our Customers’ needs
has helped build that reputation.
Our Customer had a very difficult semi-hollow section.
Through planning and discussion between departments at
Almag, and with our Suppliers, we were able to determine
the best approach. By evaluating initial production runs,
we were able to provide our Customer with the desired
product.
For all degrees of extrusion difficulty, Almag is up to
the challenge – “Whatever it Takes!”.
|
Customer Survey Results
We would like to extend
special thanks to all our Customers who participated
in our Customer Survey. Hearing from our Customers is
very important to Almag. We wish to hear both positive
and negative comments to help us better understand our
current strengths and improve in areas that may better
help all of our Customers.
The overall results were positive, up 2.9%
from last year. The highest average grade was in Customer
service and issues surrounding non-conformances (NCRs)
ranked lowest.
Almag strives to provide the best possible
Customer service in the industry and we are very pleased
that our service was recognized.
We have implemented several new Quality
policies, procedures and software, including adding
a new EPICS NCR module to our production operating software
to provide clearer communication within Almag and quicker
resolution for non-conformances. This new software will
allow easier tracking and will assist us to proactively
to reduce NCRs.
Satisfaction with lead times for mill finished
material was an area we improved on from last year.
We have worked diligently to keep lead times at or below
10 working days for mill finish material and have implemented
strategies to account for volume spikes to ensure lead
times are adequately managed for all orders.
Our Customers also recorded improvements
in product quality and overall product satisfaction.
Thanks again to all our Customers!
If you have any questions or comments concerning the
above information, please contact Chris Love at chris.love@almag.com,
or by phone at 905-457-9000. We welcome your participation!
|
Customer Testimonials
We are proud of our record of outstanding customer
service.
We are especially proud when our customers and
suppliers publicily acknowledge our efforts. Please find below
some of these testimonials.
From: Mike
Sent: Friday, April 28, 2006 4:22 PM
To: Mandy Russell
Subject: Afirs Extrusion
Good Afternoon Mandy
I would just like to thank everyone at Almag for the prompt
service and great product we received, the extrusion is dead
on the money.
Thanks again
Sincerely
Mike
Aerospace and Airline industry
From: Paul
Sent: Tuesday, May 16, 2006 12:13 PM
Subject: Cut to size aluminum
Please pass on to the people at Almag
my utmost gratitude and appreciation for an exceptional job
of cutting and mitering the aluminum extrusion for the Hawaii
job. The two sizes were right on, and the angles are perfect.
I would also like them to know that their ability and willingness
to decrease the lead time for this order was greatly appreciated
and duly noted.
Thanks again for all of the efforts
made to complete this order.
Paul
Metal Fabrication industry
From: Mark
Sent: Wednesday, February 16, 2005
To: Joan Bishop
Subject: Moulding Die
Almag you have out done yourself
once again! Keep up the good work.
Regards
Mark
From: Warren
Sent: Wednesday, January 5, 2005
To: Julie Spence
Subject: Extrusions
Julie
I wanted to thank you for the excellent work you did for us.
The finished units look great! I will have no hesitation in
coming to Almag in the future if I need other extrusions.
Regards
Warren
From: Jim
Sent: Monday, June 07, 2004
To: Peter LaChance
Cc: Chris Love
Subject: Neocon
Peter
I would like to thank Almag for the effort that was put into
these last
6 extrusions that we will be using at Neocon in Chicago next
week.
Without your expediting these parts for us it would have been
disastrous. Please pass on to all those involved a heartfelt
thanks.
Regards
Jim
From: Rick
Sent: Tuesday, April 27, 2004 3:21 PM
To: Chris Love
Subject: visit
Hi Guys
Just a quick note to tell you that I have seen a lot of die
trials in my life but NEVER have I seen one better than what
I witnessed today. Congratulations. Rick
(Note: Rick is a highly respected die maker with more than
30 years experience in the industry)
Sent: Tuesday, March 16, 2004 9:59 AM
To: Alyssa StPierre
Subject: Aluminium
Hi Alyssa,
How are you?
I'm sending you a line to tell you
that we received the extrusion and it was flawless. The meticulous
packaging is always greatly appreciated.
The received quality of your material
makes some of our other/former suppliers jealous.
Have a good day,
Michael
Purchasing
Sk, Canada
From: Mike
Sent: Monday, March 08, 2004 2:40 PM
To: Alyssa StPierre
Subject: Re: HOT RUSH
What can I say but a big Thank-You
for you and your staff. Please pass
this on that we appreciate the special efforts of your crew.
Sincerely Mike
From: George
Sent: Thursday, February 26, 2004 11:08 AM
To: Shawn Comfort
Subject: Re: Dies
Shawn, that's great! You continue
to outperform my wildest expectations. I will call to arrange
the sample pick up. I can't wait to see the parts. Thanks
a million for your outstanding support.
George
The note below was from one of Almag’s extrusion tooling
suppliers. Sent: Wednesday, April
11, 2007 9:49 AM
To: Bob Peacock
Subject: FW: March Die Performance
Dear Bob.
I am proud to say that we have established strong and productive
relationships between our companies. Without extruders like
“Almag” we would not be able to grow and improve
ourselves. Your sophisticated product pushes our limits and
keeps our mind searching for new ideas and new ways to build
dies. We are very grateful to work with “Almag”
whose amazing team takes all the risk and does “the
impossible” on daily basis.
“Almag” has its vision and does not hesitate to
make it a reality. We do not fool ourselves and know that
your progress and success are entirely your credits for hard
and challenging work each employee performs every day. Of
course, we appreciate very much that you acknowledge our small
contribution to it. I believe that everything is possible
if we continue to work hand to hand together.
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